Privacy Policy

This policy provides an overview of how the partnership trading as RedeMont (ABN 69 399 090 230) collects, uses, holds and discloses your personal information (in this Policy referred to as we, us and our).

This policy should be read together with any terms and conditions governing your dealings with us or your use of our facilities or website, and any location specific legal notice.

You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

We are committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this policy and any other arrangements that apply between us. We may change this policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current policy.

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

We collect information about you and your interactions with us.

The types of information that we collect will depend upon our dealings with you, but may include the following types of personal information:

• your name, mailing address, email address, occupation, telephone number and other contact details;
• any additional information relating to you that you provide to us through our website or our facilities or through other websites or accounts from which you permit us to collect personal information;
• information you provide to us through surveys or social media;
• your history of purchases and use of our services;
• testimonials and feedback; and
• details of enquiries or complaints you make.

Sensitive information

We may also collect sensitive information from you, including information about your criminal history, religious beliefs, demographic information, political affiliations, racial or cultural background, membership of a professional association or health information. We will only collect your sensitive information with your consent, or where otherwise permitted or required by this policy or by law.

Job applicants

If you apply for employment with us, we may collect personal information as part of our recruitment activities, such as your name, contact details, qualifications, education and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before you commence employment, we may collect additional details such as your tax file number, superannuation details and other information necessary to determine your suitability for certain positions.

Use of our website

We may collect information about how you access, use and interact with the website. We do this by using a range of tools such as Google Analytics. This information may include:

• the location from which you have come to the site and the pages you have visited; and
• technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system; and
• any patterns relating to your usage of our website.

We will collect your personal information directly from you whenever you interact with us.

We may also collect your personal information:

• indirectly, through the conduct of our business. We may obtain and make use of any data or information (which may include personal information and sensitive information) generated or accessed through your use of our technology for any reason or your attendance at our premises. This may include, but is not limited to, CCTV footage, phone records, data, emails, files and cache files;
• indirectly through third parties. We may obtain and make use of any information collected from publicly available sources, social media, from your referees if you apply for a position with us, or our suppliers and contractors who assist us to operate our business.

We will use and disclose your personal information for the purposes for which we collected it (as described above in relation to general enquiries, students and job applicants), with your consent, and/or for other related purposes that you would reasonably expect (depending on the nature of our interaction with you).

We may collect, hold, use and disclose your personal information for purposes including the following:

• to provide you with products and services, and manage our relationship with you;
• to conduct our business, and to help us enhance our services and applications;
• to contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
• to purchase goods or services;
• to comply with our legal obligations and assist government and law enforcement agencies or regulators; or
• to send you promotional messages and tell you about other products or services that we think may be of interest to you.

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

We may transfer or disclose your personal information for the purposes described in this policy, to:

• our employees and related bodies corporate;
• third party suppliers and service providers including service providers for the operation of our websites and/or our business in connection with providing our products and services to you, professional advisers, and payment systems operators;
• our existing or potential agents or business partners;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including any Commonwealth, State or Territory government department or authorised agency, regulatory bodies and law enforcement agencies.

Apart from the above instances, we may also use and disclose your personal information where:

• we are required or authorised by law to do so;
• you have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances; or
• we are otherwise permitted to disclose the information under the Privacy Act.

We do not generally disclose your personal information to recipients which are located outside Australia. In limited circumstances, we may disclose your personal information to overseas recipients including:

• companies or individuals who assist us in providing our services or who we engage to perform specialist functions; and
• anyone who we are legally required or authorised to disclose your information.

We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible and make no representations or warranties for the privacy practices of, or any content on, those linked websites, and have no control over those linked websites. If you access a link on our website, those other websites will be governed by their own privacy policies and terms of use. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

We may use or disclose your personal information for the purpose of informing you about our services, promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by using the unsubscribe facility in all emails we send to you, or by contacting us via the details below.

If you opt out of receiving marketing material from us, we may still contact you in relation to services you engaged us to provide you.

We may occasionally engage other companies to provide marketing or advertising services on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. If we provide those companies with any of your personal information, it is to provide you with a better or more relevant and personalised experience and to improve the quality of those services.

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

Your personal information will be securely destroyed or permanently de-identified when we no longer require it for any purpose for which it was collected. 

We may retain your personal information for as long as necessary to comply with any applicable law, for legal, insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.

You may request access or correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information. Where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.

If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) for guidance on alternative courses of action which may be available.

Address	GPO Box 5218, Sydney NSW 2001
Email	enquiries@oaic.gov.au
Phone	1300 363 992
Website	www.oaic.gov.au

If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint or request, please contact us at the following details:

Phone	61 7 5553 9400
Email	info@redemont.com
Post	PO Box 11, Varsity Lakes QLD 4227

We will endeavour to respond to all requests within a reasonable time.

More information about your rights and our obligations in connection with your personal information are available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.

You may obtain a copy of our current policy from our website or by contacting us at the contact details above.